FAQs

FREQUENTLY ASKED QUESTIONS

HOW OFTEN DO WE MEET?

I meet with clients weekly. Consistent, weekly appointments provide the strongest foundation for meaningful, sustained change. Regular sessions allow us to build momentum, interrupt patterns in real time, and create measurable progress.

Occasionally, we may skip a week due to illness, holidays, or travel. However, weekly work offers the depth and continuity needed for lasting relational change.

FEES + SESSION LENGTH

My standard fees are:

Individual, couples, and parent therapy: $250 per 50-minute session
Group therapy: $80 per 60-minute session; $120 per 90-minute session

To make therapy more accessible, I offer a limited sliding scale; please reach out to confirm current sliding scale availability.

DO YOU ACCEPT INSURANCE?

I am an out-of-network provider and do not accept insurance plans. You are responsible for paying the full session fee directly.

If your plan includes out-of-network mental health benefits, I can check available benefit information and submit claims electronically as a courtesy so that any reimbursement is sent directly to you. Coverage and reimbursement are determined by your insurance plan and are not guaranteed.

You can use the insurance calculator tool below to see if you qualify for reimbursement for my services. Additionally, I recommend confirming your out-of-network benefits, deductible, and reimbursement terms directly with your insurance provider.

WHY PRIVATE PAY?

Choosing a therapist depends on the kind of work you want to do and the level of depth and flexibility required.

Private pay allows for:

• Greater privacy (insurance requires a diagnosis and clinical documentation)
• Direct focus on relational work without pathologizing one partner
• More flexibility in session length and structure
• Specialized, integrative approaches not restricted by insurance requirements
• The option to use out-of-network benefits if your plan allows

If you have questions about reimbursement, we can review them briefly during your consultation.

PAYMENT TERMS

Payment is due on the day of each session.

Additional fees may apply for services outside of scheduled sessions, such as letter writing, extended phone calls, or other treatment-related services. We will discuss and agree upon additional fees in advance.

LOCATION OF SERVICES

I offer secure online sessions via Zoom for California residents.

Phone sessions may occasionally be used if technology issues arise.

STILL HAVE QUESTIONS?

Please feel free to reach out to schedule a free 15-minute consultation or to ask any additional questions. I’m happy to connect. You can also email cassandra@relationalheart.com.