PRIVACY POLICY

Effective Date: August 9, 2026

This Privacy Policy explains how Cassandra Massey, JD, MA, LMFT #164709, doing business as Relational Heart (“Relational Heart,” “we,” “us,” or “our”) collects and uses information through relationalheart.com (the “Site”).

This Privacy Policy applies to the public-facing Site. Information related to psychotherapy or other clinical services may be subject to additional privacy protections described in our Notice of Privacy Practices and other clinical documents.

INFORMATION WE COLLECT

Information You Provide

When you contact us, submit a form, or use our scheduling system, you may provide information such as:

  • name;

  • email address;

  • telephone number;

  • appointment or scheduling information; and

  • information you choose to include in a message or form.

Please do not use general website contact forms for emergency communications or unnecessary sensitive clinical information.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically, including:

  • browser and device information;

  • pages viewed and interactions with the Site;

  • referring pages;

  • date and time of visits;

  • approximate geographic information; and

  • cookies or similar identifiers.

HOW WE USE INFORMATION

We may use information collected through the Site to:

  • respond to inquiries;

  • provide information about our services;

  • facilitate consultations and appointments;

  • communicate with prospective and current clients;

  • operate, secure, and improve the Site;

  • understand Site traffic and performance; and

  • comply with applicable legal and professional obligations.

Submitting information through the Site does not by itself establish a therapist-client relationship.

GOOGLE ANALYTICS

We use Google Analytics to understand how visitors use the Site and to evaluate Site traffic and performance.

Google Analytics may use cookies and similar technologies to collect information about Site activity, browsers, and devices.

We do not intentionally send names, email addresses, telephone numbers, scheduling information, clinical information, or other protected health information to Google Analytics.

You may control cookies through your browser settings and use available Google tools to opt out of Google Analytics measurement.

SCHEDULING

The Site includes an embedded third-party scheduling service.

Information you enter into the scheduling system may include your name, contact information, appointment type, scheduling preferences, and other information necessary to arrange services.

Information collected in connection with seeking or receiving psychotherapy may be subject to additional privacy and confidentiality protections under applicable law and our clinical privacy practices.

SHARING OF INFORMATION

We may share information with service providers that assist us with functions such as:

  • website hosting and maintenance;

  • scheduling and practice management;

  • email and communications;

  • analytics;

  • online forms;

  • payment processing; and

  • website security.

These providers receive information as appropriate to perform services on our behalf and are subject to applicable privacy, security, and contractual requirements.

We may also disclose information when authorized by you or when permitted or required by law.

We do not sell or rent personal information submitted through our website forms or scheduling system to data brokers or advertisers.

We do not use clinical or scheduling information for targeted advertising or remarketing.

COOKIES

The Site uses cookies and similar technologies for functionality, security, and analytics.

You can generally control or delete cookies through your browser settings. Disabling certain cookies may affect how portions of the Site function.

DO NOT TRACK

Some browsers offer a “Do Not Track” setting. Because there is not a uniform standard for responding to these signals, the Site may not respond to legacy Do Not Track signals.

Where applicable law requires recognition of a particular privacy preference or opt-out mechanism, we will comply with applicable requirements.

THIRD-PARTY SERVICES

The Site may contain links to or integrations with third-party websites and services.

Third-party services may collect and process information according to their own privacy policies, terms, and applicable contractual obligations.

SECURITY

We use reasonable safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

DATA RETENTION

We retain information for as long as reasonably necessary for the purposes for which it was collected and as required for appropriate legal, professional, business, or recordkeeping purposes.

Clinical records are subject to separate retention requirements and policies.

CHILDREN’S PRIVACY

The Site is intended for adults seeking information about Relational Heart and its services. We do not knowingly solicit personal information directly through the Site from children under 13.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

CONTACT

If you have questions about this Privacy Policy, please contact:

Relational Heart
Cassandra Massey, JD, MA, LMFT #164709
P.O. Box 6402
Alameda, CA 94501
cassandra@relationalheart.com